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Connecting People and Performance |
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Courses and Services
Celebrating Diversity Developing Employees Effective Meetings Embracing Change Emotional Intelligence Facilitation Skills Flexible Leadership - Situational Leadership II Intergenerational Workforce Leadership Interpersonal Communication Interviewing Skills Presentation Skills Project Management Relationship Building Resolving Conflict Teaming for Results Time Management
Customer Service with WOW! Customer Friendly Communication Learning the Language of Behavior Helping Customers When Things Go Wrong Coaching for Excellent Service Customer Service Skills for Telephone Operators
The Art and Science of Consensus Building Fact Based Decision Making Problem Solving Process Analysis and Improvement
The Training Package (click for more info) Process Maps Trainer’s Guides Training Checklists Customized Performance Evaluations Department Standards Department Audits Employee Reminder Cards Customer Experience Questionnaires Train the Trainer Course Department Training Plans Hands-on Position Training, coordinated with Department Trainers Position Certification
Organization Orientation Department Orientation
Strategic Planning: - Vision, Mission, Values - SCOT Analysis (Strengths, Challenges, Opportunities, Threats) - Priorities - Goals - Action Plans Cascading the Strategic Plan through the Organization Key Indicators of Performance Performance Management System Development
Board, Council, and Committee Meeting Facilitation Leadership Retreats
Behavior Preferences Assessment Pre-Employment Behavior Trait Assessment Leadership Style Assessment Team Balance Assessment 360º Assessment Stress Management Assessment Customer Satisfaction Surveys* Employee Satisfaction Surveys* Focus Groups Mystery Shopping*
Recruitment and Hiring Harassment and Discrimination Wage-Hour Practices Benefits Administration and Compliance Time Off from Work Labor Relations Immigration Virtual Human Resources - Employee Handbook - Job Descriptions - Job Postings - Company Guidelines - Forms and Benefits Documents Consultation for Sensitive and Complex HR Matters Wage and Benefit Surveys Management HR Training
* Denotes services provided by QMS Alliance Partners with project management done by QMS. |
